Your success depends on your customers' success.
We know how much you value your customers and what they think and say about you. In these fast-changing times you need the confidence and clarity to address any issues as they arise, enhancing your hard-fought reputation for the customers that follow. If we can help you to help your customers succeed, we all win.
Smart survey and data analysis tools to unlock your potential.
We all want to provide a better product or service and serve our customers well, but without clear, reliable insights it can be hard to know what needs to change. At Get Smart we've focused our decades of experience in customer surveys and data analysis into a proven, cost-effective set of tools that can lift the veil on what your customers really think and feel.
What makes Get Smart special?
Automated reports
Customised, automated reports help you get the right information to the right people at the right time, enabling your team to respond quickly and efficiently to problems, seize new opportunities, and have more lightbulb moments.
Backed by expert research and system design
All surveys are designed by our highly experienced research practitioners. The Get Smart platform also uses a range of validations, question pathing and logic to ensure the best quality response and help you avoid the pitfalls of bad data.
Benchmarking
Leverage the power of benchmarking to see how you’re doing against your peers as well as gain insights into what is working well for others. Our anonymised, industry-specific database provides a unique treasure-trove of information to help you improve your services.
Professional research at an affordable price
Get Smart gives you the best of both worlds: access to highly experienced researchers and analysts at a fraction of the cost of many research companies, plus intuitive online tools to manage your surveys and analyse results.
Instant answer alerts
Be empowered to take immediate action and turn a poor experience into a customer service win. Contact the respondent to discuss their experience (with their permission) or remedy a problem on-site to ensure a positive experience for other customers. Intervene before comments end up on social media and turn what could have been poor reviews into good ones about your exceptional response.
Automated Prize Draws and Emails
Show your respondents that their time is appreciated by offering an incentive. Our automated functions make running a prize draw simple. Use custom thank you emails to acknowledge the valuable contribution your respondents have made.
Local New Zealand Support
Rest easy knowing that we’re here to help and available when you need us. Whether it’s training a new team member, creating a new report, or helping craft a new survey, we’ve got you covered.
Getting started with Get Smart is easy.
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Choose your package, then work with our team to get exactly what you need.
2.
Your personal consultant will guide you through the process of creating your first survey and provide expert advice.
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We'll work with you to test, refine and deploy your survey.
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