Whether your organisation is commercial or not-for-profit, large or small, we'll provide solutions that work for you. Here are some examples of the sectors in which we work.
Tourism & Travel
We work with commercial operators, destination marketers, industry associations and policy-makers. We can help you understand your customers, test ideas and gather valuable feedback. Whether you’re in the accommodation, transport, activities and attractions or destination marketing/management business, we'll help you confirm how you're performing relative to your peers and identify the action needed to improve competitiveness.
Image courtesy of KiwiRail Scenic Journeys
Arts, Culture & Heritage / Events
Our clients include leading national and regional museums and galleries, performing arts organisations, festival and other event organisers. We can help with insights to inform audience development activities, audience profiling and event/activity evaluation; allowing you to do more of what you do well while demonstrating value to sponsors and funders.
Image courtesy of Royal New Zealand Ballet
Education & Training
Our feedback system for the education and training sector is easy to use and very cost-effective, while also providing robust and reliable data. It provides essential information on the needs and expectations of learners, and tells you how individual programmes are performing from a learner's point of view. Surveys can be deployed on-site or online, following programme completion, and are available to learners in a range of languages.
We'll help you meet the current and future needs of your community. Whether you're responsible for building consents, leisure facilities or other community services, our research and evaluation tools will help you plan more effectively and act more efficiently.
Image courtesy of Wellington City Council
Use direct feedback to understand what your customers really want and how and why they're making the decisions they are. Benchmark your operation against others in your sector to identify how you're seen and where opportunities exist to build your competitive advantage.
If you're selling products or services offshore, we can help you understand your target markets and tailor elements of your product and your marketing to better meet their needs. Our suite of direct engagement tools, multi-lingual platform and international panel partners will also help you understand differences in customer needs, expectations and behaviour across the geographic markets of interest.