Whether your organisation is commercial or not-for-profit, large or small, we'll provide solutions that work for you. Here are some examples of the sectors in which we work.
Tourism & Travel
We work with commercial operators, destination marketers, industry associations and government policy-makers.
Whether you’re in the accommodation, transport, activities and attractions, destination marketing or destination management business, we can help you collect and analyse the customer insight and other data needed to grow your business and increase market share.
Image courtesy of KiwiRail Scenic Journeys
Arts, Culture & Heritage / Events
Our clients include leading national and regional museums and galleries, performing arts organisations, festival and other event organisers.
We can help with insights for audience development, audience profiling and event evaluation; enabling you to do more of what you love while demonstrating value to sponsors and funders.
Image courtesy of Royal New Zealand Ballet
Education & Training
Our feedback systems for the education and training sector are easy to use and very cost-effective, while also producing robust and reliable data.
Our tools give essential information on the needs and expectations of learners, and how individual programmes are performing from a learner's point of view. Surveys can be deployed on-site or online and are available to learners in a range of languages.
Image courtesy of HospoTrain
We provide survey solutions for government agencies in major cities, towns and smaller centres; equipping managers with the data they need to optimise the use of community facilities and services by residents and visitors; to improve service delivery; and to inform decisions on future investment.
Image courtesy of Wellington City Council
We work with exporters in a range of sectors; helping our clients to better understand their target markets and to tailor elements of product design and marketing to better reach prospective customers.
With our suite of direct engagement tools, multi-lingual survey functionality, and international panel partners we can also help you to achieve export success by understanding and responding to important differences in the needs, expectations and decision-making criteria of customers in your international markets.
We work with organisations in the recreation, lodging and food and beverage sectors.
Our hospitality clients use get smart to gather feedback; helping them to understand their customers (who they are, what they want and why they're making the purchase decisions they are), how well they're performing from a customer point of view, and where opportunities exist to improve service delivery, increase yield or grow market share.