Whether your organisation is commercial or not-for-profit, large or small, we'll provide solutions that work for you. Here are some examples of the sectors in which we work.
We'll help you meet the current and future needs of your community. Our research and evaluation tools let you plan and act more efficiently. From building management to community services, economic development to human resources – we can help.
Image courtesy of Wellington City Council
Tourism & Travel
We work with commercial operators, marketers, industry associations and policy-makers. We can help you understand your customers, test ideas and get valuable feedback about your brand. Find out how you're performing against the competition and what's required to lift performance.
Image courtesy of KiwiRail Scenic Journeys
Arts, Culture & Heritage / Events
Our clients include museums and galleries, performing arts organisations, festival and other event organisers. We can help with audience development, profiling, feedback and evaluation. We'll show you what's working and what isn't – both from economic and social points of view.
Image courtesy of Royal New Zealand Ballet
Use direct feedback to understand what your customers really want. Find out how they tick, how they perceive your brand and what they think of your services. Benchmark your business against others in your sector to identify how you can achieve a unique position or secure a competitive advantage.
To perform at your best, you need information from customers, suppliers, distributors and other stakeholders. We'll help you create a direct channel of communication with the stakeholders that drive your business so that you can tailor your business strategy with intelligence, not guesswork.
To sell your products or services offshore, you need to understand your target markets. Our multi-lingual platform and international panel partners can help you understand differences in stakeholder needs, expectations and behaviour across your targeted geographic markets.
Banking and Finance
Our Voice of Customer tools will help you listen to customers and engage with them, using the most appropriate touchpoints. Find out exactly what your customers think of your brand and your service – then take action.
Quality feedback is essential for delivering the best care - not just feedback from end-users, but also from healthcare professionals, family members and caregivers. We'll give you intelligence that helps you tailor your service to suit the needs and expectations of all of your stakeholders.
Human Resource Management
From exit interviews to 360-degree evaluations and staff engagement surveys, HR intelligence is vital. Whatever the size of your organisation, we can help. Our tools also let you listen to employees and customers simultaneously, to better understand the relationship between employee and customer engagement. Use this knowledge to manage expectations, plan staff training and identify employees with leadership potential.
From links and QR codes to in-store presentations and trade shows, we'll help you gather the insights you need from your customers. Get robust, reliable data on brand perception, customer needs and the customer experience.
Beauty and Wellness
Our SmartForms let you collect confidential data using an iPad or tablet instead of paper forms. This makes the consultation process faster and more efficient – and you can tailor it to suit specific audiences. Whether you run a medical practice or a wellness/beauty studio, this will streamline core processes while improving the customer experience.