From off-the-shelf to fully-customised survey solutions, the choice is yours.
Customer Experience Index (CXI)
Learn how to turn your customers into brand advocates with get smart's CXI.
The CXI is a customer feedback system that’s super-easy-to-use and very cost-effective. It gives essential information on your customers and how your business is performing from their point of view compared with others in your sector.
The CXI includes a survey template - to which custom questions can be added for your business - and a set of tools for capturing feedback. CXI clients receive weekly email updates on the latest customer feedback and monthly reports tracking trends and comparing results (confidentially) with others in their sector. As an extra benefit, email alerts can be set to trigger immediately feedback is given, allowing you to recognise exceptional staff performance or get on top of any problems before these escalate!
Contact us for information on the CXI programme for your sector.
Working From Home Check In
It looks like many of us will be working from home for a while longer so it's important we stay in touch and our teams feel well-supported.
Early responses to our 'Working from Home' survey indicate that, while some people are benefiting from greater flexibility and better work/life balance, many are finding their situation isolating and need more support.
If you'd like to understand your team's work-from-home experience and where further support might be needed contact us.
Our confidential Working from Home survey is available to organisations free of charge and includes access to professionally-designed survey questions, tools to run the survey, and a personalised report on survey findings.
Our Smart Surveys are topic- and industry-specific and each is designed to meet a particular need. Smart Surveys give you the full benefit of our team's extensive research experience and allow you to benchmark with others in your sector.
Our suite of Smart Surveys includes options for: -
- festival and event organisers
- museums, galleries and heritage sites
- performing arts organisations
- arts and entertainment venues
- tourism and hospitality businesses
- organisations offering education/training services
- gyms, recreation and fitness centres
- and more!
Contact us about a Smart Survey for your business.
Custom Survey Design
Every organisation is unique, so we also design survey solutions to meet the specific needs of our clients.
Contact us to find out how a get smart custom survey can help you to better understand your market, gather and respond to customer feedback, track and improve business performance or uncover other insights that will help your organisation to achieve its objectives.
If you want to reach new markets for product testing and evaluation, or to engage with a new audience or demographic in an existing market, we can source sample on your behalf from a range of high-quality population-representative consumer panels worldwide.
Contact us to discuss your requirements.
get smart’s advanced data collection and reporting features make it the perfect platform for internal and cross-industry benchmarking programmes.
Whatever your benchmarking metrics, if you would like to confidentially track and compare performance across multiple business units or across multiple businesses - all in real-time - contact us.