Customer Experience Index (CXI)
Our CXI gives you a customer feedback system that’s super-easy-to-use and very cost-effective. It provides essential information on the expectations and experiences of your customers, and how you’re performing from a customer point of view, compared with others in your sector. The system is built around a professionally-designed survey (which includes the ‘Net Promoter Score©’, a globally recognised measure of customer engagement and brand loyalty) and a set of tools you can use to gather feedback. Both the Tourism and Export CXI surveys are available in multiple languages so you can track differences in customer needs and perspectives by market.
The getsmart CXI includes weekly updates containing the latest customer feedback (emailed straight to your inbox) and monthly reports tracking trends and comparing your product/service (confidentially) with others in the sector (also emailed straight to your inbox). As an extra benefit, email alerts can be set to trigger immediately you get very positive or very negative feedback, allowing you to recognise exceptional staff performance or get on top of any issues before these escalate!
Custom System Design
We recognize that every organisation is unique, so we tailor our market intelligence solutions to your specific needs. Contact us to find out how a getsmart custom solution can help you understand critical stakeholder groups, track performance, evaluate the impact of key business activities and uncover new insights.
Are you asking the right questions? We can help! SmartSurveys are designed by our research experts to meet specific objectives. We can help you:
- understand the customer experience
- measure customer satisfaction
- track overall brand engagement
- identify perceived product/service strengths and weaknesses
- address the particular requirements of your industry or sector
SmartSurveys give you the full benefit of our extensive research experience – and also let you benchmark results against other organisations in your sector. We use best practices in survey design and up-to-date techniques. SmartSurveys offer a competitive and cost-effective market intelligence solution.
SmartForms can be accessed online or offline, using the getsmart mobile app. SmartForms use advanced logic to simplify the survey process. This makes them highly effective for data entry and an efficient alternative to paper forms. SmartForms have many uses – contact us now to find out more.
SmartPolls are great for one-off, high-level analyses of topical issues. Use the full suite of getsmart data collection methodologies to help you achieve exceptional response rates. Contact us now to find out more.
Do you want to reach new markets for product testing and evaluation, or engage with a different audience or demographic in existing markets? We can provide access to a range of representative population samples in local and international markets. Contact us for further information.
Sector Benchmarking Programmes
getsmart’s advanced data collection and reporting features make it the perfect platform for industry benchmarking programmes. Whatever your benchmarking metrics, we can provide the solution. The getsmart system lets organisations within a sector confidentially track their performance – over time and against sector benchmarks. See our case studies for more information or contact us to discuss your requirements.